You will be successful on the New Lifestyle Diet because, unlike other diets, we do not take the act of keeping the weight off lightly. In recognizing the importance of creating a new lifestyle, you will be provided with all of the skills and support needed to make lasting changes. By participating in our New Lifestyle Programs, you are provided with lesson plans where you will learn everything from nutritional education, meal preparation, impacts of exercise, new behaviors, and how to achieve long-term weight loss success. To make sure that you do not fall through the cracks, you will also have access to the New Lifestyle Support team round the clock. Simply stated, you will always have help when you need it. Remember, this is not just a diet; it is the opportunity to lose the weight, while creating a healthy lifestyle that will allow you to keep the weight off for the rest of your life.

Yes. Weight loss will reduce high blood pressure and high cholesterol. Weight loss will even allow many individuals to reduce or eliminate blood pressure and cholesterol medications.

Yes. You can absolutely switch from any other diet program. Most people that do switch say the products here at New Lifestyle Diet taste better, and we provide more variety in our selections.

The New Lifestyle Diet is a rapid weight loss, high protein diet that will allow you to lose 2-5 pounds a week, or up to 20 pounds a month.

As with any weight loss program, you should see your doctor for a general exam and receive approval before starting.

During the first week of the diet, you may feel that you are hungry. Please know that this is probably more to do with the mental transition of the diet, as opposed to actually being hungry. If you are feeling hungry, definitely have an additional shake, pudding, hot drink, or soup.

High protein is the cornerstone to losing weight. For example, as you consume fewer calories your metabolism will slow down. Our New Lifestyle Diet program will promote metabolic functions “calorie burning” and allow you to maintain good health while you lose weight. Additionally, a high protein diet allows the body to build and repair body tissue, muscle, major organs, and collagen. It will also keep hair, skin, and bones healthy, while regulating your body processes, such as, digestion and metabolism. High protein diets will also generate hormones, enzymes, and immune system antibodies to help your body function properly.

Critical to your success on the diet will be your ability to change your old eating habits and behaviors. Remember, you are creating a new and healthy lifestyle that requires a new way of approaching food and how you want to live your life. From our perspective, this is the cornerstone of the New Lifestyle Diet and how we separate ourselves from other diets on the market. Specifically, as part of the New Lifestyle Programs, you will receive our Healthy Living Plan that includes an ongoing set of lessons and training material that will guide you through nutritional education, meal preparation, impacts of exercise, new behaviors, and how to achieve long term weight loss success! Changing your old eating habits and behaviors is not something that will happen overnight. By following the diet and practicing new habits along the way, you will soon find yourself creating new behaviors that will carry you forward for the rest of your life.

The New Lifestyle Diet Women's Program includes delicious high protein shakes, bars, soups, hot drinks. But more importantly, we provide you with the necessary skills for creating a new and healthy lifestyle. As a result, you’ll not only experience rapid weight loss, but you’ll be doing it in a way that is healthy and will ensure you keep the weight off for the rest of your life.

The New Lifestyle Diet Women's Program not only allows you to rapidly lose weight, but also gives you the skills to keep the weight off for the rest of your life. The Women's program consists of delicious protein shakes, nutrition bars, hot soups, and hot drinks. And, to ensure that you’re learning important food shopping and eating skills, we also incorporate a healthy meal into your diet each day. Critical to your success, is the creation of a new and healthy lifestyle. So, while you are losing the weight, we’ll also be providing you with our Healthy Living Plan, where you’ll learn everything from nutritional education, meal preparation, exercise, new behaviors, and how to achieve long-term weight loss success! And, to keep things simple, we take all the guesswork out of what you need to eat each day. For example, your daily diet will consist of 5 Protein Pudding/Shakes, 1 Nutrition Bar, 1 Hot Soup or Hot Drink, and 1 Healthy Meal.

As part of the plan, you will be eating every 2-3 hours during the day. But, for a more detailed description, you can view the New Lifestyle Plan on the website or review this information in the New Lifestyle Handbook that will be provided with your order.

The New Lifestyle Women's Program offers several options that will allow you to get started and save between 36-40% off with our 2, 4, and 8 week programs.

The New Lifestyle Women's Program options are the best way to get started and will save you between 36-40% off.

Yes, you can order any of the 2, 4, or 8 week programs as many times as you like.

The 2 Week Women's Program includes everything you need for two weeks on the program, including: 10 Boxes of Shakes and Puddings, 2 Boxes of Hot Soups or Drinks, and 2 Boxes of Nutrition Bars. Additionally, you will receive the New Lifestyle Handbook and Weekly Lesson Plans, Healthy Meal Shopping Guide, E-mail and Online Chat Support, 1 Year Free Membership on the Liquid Diet Discussion Board, and 1 Free Shaker.

The 4 Week Women's Program includes everything you need for four weeks on the program, including: 20 Boxes of Shakes and Puddings, 4 Boxes of Hot Soups or Drinks, and 4 Boxes of Nutrition Bars. Additionally, you will receive the New Lifestyle Handbook and Weekly Lesson Plans, Healthy Meal Shopping Guide, E-mail and Online Chat Support, 1 Year Free Membership on the Liquid Diet Discussion Board, 1 Free Shaker, and Free Shipping.

The 8 Week Women's Program includes everything you need for eight weeks on the program, including: 40 Boxes of Shakes and Puddings, 8 Boxes of Hot Soups or Drinks, and 8 Boxes of Nutrition Bars. Additionally, you will receive the New Lifestyle Handbook and Weekly Lesson Plans, Healthy Meal Shopping Guide, E-mail and Online Chat Support, 1 Year Free Membership on the Liquid Diet Discussion Board, 1 Free Shaker, and Free Shipping.

Free shipping is always provided with any order over $200, including our 4 and 8 week programs.

Yes. You can customize any of the Women's Programs, by simply clicking on the customize button when choosing either the 2, 4, or 8 week options.

Yes. You can customize any 2, 4, or 8 week program to only include shakes, puddings, soups, and hot drinks (full fast). (This is done by simply clicking on the Customize button, then clicking on the “Shakes, Soups, and Drinks Only” button at the top of the customization page.)

No, you can absolutely have your healthy meal during the day. We have found that for some people with an especially difficult time losing weight, that eating the healthy meal earlier in the day, instead of at night, makes all the difference in their success. In fact, we recognize that special occasions occur in everyone’s lives. So, always remember that you have this option. However, if you do have your healthy meal early in the day, you’ll need to only have your shakes, soups, and nutrition bars for the rest of the day.

Yes, as part of the diet, it’s important to have your daily healthy meal. Specifically, this will include 8 oz of lean meat and 2 cups of vegetables.

As part of the healthy meal plan, you are provided with choices for 8oz of lean meat and 2 cups of vegetables. The choices are provided as part of your New Lifestyle Handbook and are also available on the website.

Typically people have their healthy meal in the evening, but it’s also alright to have the healthy meal for lunch or split it between dinner and lunch.

You can weigh your lean meat and vegetables after they are cooked.

If you are vegetarian, you can have eggs, tofu, or cottage cheese. But, please keep yourself limited to 8oz of each day.

Yes, you can absolutely have your healthy meal for lunch instead of dinner.

Yes, you can absolutely split your meal between lunch and dinner. For some people, enjoying two mini healthy meals during the day is much more enjoyable then having the single healthy meal at one time.

Please drink at least 8 glasses of water each day.

Yes, you can have as many non caloric beverages as you like.

You can enjoy any of your favorite non caloric beverages. Some examples include diet soda, Crystal Light, coffee, or tea.

If you enjoy having creamer in your coffee, please keep your portions limited to only one serving per cup.

For optimum results, women should have no more then one nutrition bar or snack and men should have no more then two nutrition bars or snacks each day.

Only the Crispy Bars are designed as shake replacement bars. As a result, when you are in a situation where its difficult to have a shake, feel free to replace the shake with one of the Crispy Bars (Crispy Peanut Butter, Fudge, Double Berry, and Cocoa).

Yes, when you are choosing your daily snack item, consider any of the items under the snack category the same as enjoying a nutrition bar.

Yes, its alright to double-up your shakes if you miss one, but try and do this as the exception, rather than the rule.

All of the shakes, puddings, hot soups, and drinks are all interchangeable. Meaning, if you are tired of having the shakes, you can have a pudding, hot soup, or drink instead.

To prepare the shakes, you just mix them with 8 oz of water.

To prepare the pudding, you just mix it with 4 oz of cold water and allow to set in the fridge.

Yes, you can absolutely prepare the shakes and puddings ahead of time. Many people prepare them the night before and enjoy them the next day.

The best way to prepare the shakes when you are on the go is to simply mix them with a bottle of water. Then, close the cap, shake the bottle, and you are ready for your shake no matter where you are.

It is important to remember that your goal is to not only lose weight, but to develop a new and healthy lifestyle. And to do this, as part of any healthy lifestyle, exercise needs to be a part of your life. Of course, this does not mean that it has to be boring or time consuming. It simply needs to be viewed as part of your daily activities. For example, to get started, we want you to develop healthy exercise habits. All we ask is to do is walk for 30 minutes each day for the first 30 days of your program. Walking 30 minutes each day is something that you can do in the morning, at work, or in the evening as a family activity. Additionally, with each New Lifestyle Programs, we include an Exercise and Activity Guideline that will get you started and keep you pointed in the right direction.

It’s important to understand that each person begins and continues the process of exercising at different levels. For some people, this will mean that they start by taking daily walks. And, for others, it will mean starting a cardio or strength training workout at home or at a local gym. Regardless, it’s important to understand that your goal on the New Lifestyle Diet is not to simply lose weight, but to ultimately develop a lean and healthy body and the habits that allow you to continue to exercise and keep the weight off for the rest of your life.

As part of your overall exercise and fitness program, you’ll be working through the following phases:

Phase 1 - Daily Walking - 30 days
Phase 2 - Strength Training, Twice a Week - 30 days
Phase 3 - Strength Training, Three Times a Week - Ongoing
Phase 4 - Advanced Strength Training (Optional) - Ongoing

To get started, we want you to develop healthy exercise habits. All we ask is to do is walk for 30 minutes each day for the first 30 days of your program.

Lot’s of people start very complex exercise programs that are impossible to maintain with a busy lifestyle. And, while going to the gym or different exercise classes is great, we want you to understand that walking 30 minutes each day will have amazing results on your weight loss and overall health. Walking 30 minutes each day is something that you can do in the morning, at work, or in the evening as a family activity. In fact, you shouldn’t have any excuse not to be able to do this. So, try not to view exercise as a chore, but something that you do each day for yourself. And, in doing so, see your initial walking as the roots of your long term exercise habits that will allow you to not only lose the weight, but keep it off for the rest of your life.

Depending on your level of fitness, you may find that continuing to walk for 30 minutes is all that you need in order to stay fit and healthy. However, other people may find that the 30 minute walks prepare them to take on other exercises. For those people, Phase 2 should be considered the time to take the exercise to the next level. And, for optimum results, the ideal program to be following during Phase 2 is to start a strength training program that allows you to work your entire body at least twice a week, while at the same time continuing with your daily walks. Ideally, you’ll be combining strength training and cardiovascular training in the same workout, but for just 30 minutes. A number of excellent exercise centers exist around the country for doing this, including: Curves for Women, 24 Hour Fitness, Bally Fitness, YMCA, Gold Gym, and countless others. In fact, with just a few hand weights, you can also create a strength training workout for yourself at home.

If you want to add more exercise, you are now simply going to expand your workout from twice a week to three times per week. Obviously, some people will want to move to this level faster and others will need to take more time in doing this. However, you’ll want to see this as the time that you take your strength training and cardio workout to a level that you are doing three days per week. Now, the exciting part about doing this is that in only 60 days, you have now taken yourself to a optimum level of exercise and fitness that will not only allow you to continue to lose weight, but more importantly, to build a lean and fit body that you can enjoy for the rest of your life.

Yes, you can absolutely follow the program as a full fast, but if you are doing this, please replace the healthy meal with an additional 2 shakes, puddings, hot soups, or drinks each day. As a result, you should be having at least 9 shakes each day.

As part of the full fast, you should be having at least 9 shakes, puddings, hot drinks, or soups each day.

Yes, you can customize the Men's and Women's Programs to only include shakes, puddings, soups, and hot drinks (full fast). (This is done by simply clicking on the Customize button when ordering online, then click on the “Shakes, Soups, and Drinks Only” button at the top of the customization page.)

As soon as you place your order, you'll immediately be assigned a personal coach that will be available to you to provide any support or answer any questions that you might have. In your first package, you'll receive an introduction from your coach and also their business card so that you can contact them directly. Additionally, you can always fill out the contact form on the site with any questions that you might have. Or, send an e-mail directly to customerservice@newlifestylediet.com.

As part of the program, you’ll receive weekly lesson plans via e-mail that will take you through an entire process of creating your New Lifestyle. In fact, you’ll learn everything from behavior modification to how to maintain your weight loss after you have reached your goal weight.

While the shakes, bars, soups, and hot drinks will allow you to physically lose the weight, the real challenge for most dieters is learning how to maintain their weight loss and transition to regular food when the diet is over. With the New Lifestyle Diet, we recognize this issue from the first day you start any of the New Lifestyle Programs and provide you with skills that are necessary for literally creating a New Lifestyle. For example, the reason that we integrate food into the diet is because we want you to begin learning how to think about food in smaller and healthier portions. And, by having you shop for lean meats and vegetables as part of your program, you'll not only be losing weight, but developing the long term skills necessary for maintaining your weight loss. Even more important, as you continue on the diet and get closer to your goal weight, our lesson plans will provide you with the instructions and guidelines for transitioning to regular food. However, the good news is that its already something that you will have been doing, so it simply becomes expanding your new shopping habits and slowly replacing all of your shakes, bars, soups, drinks with healthy food choices. Remember, the New Lifestyle diet is not just a diet, but also a way of helping you to create the healthy lifestyle that is necessary for long-term weight loss success.

As part of the program, you are provided with an ongoing weekly lesson plan that includes everything from behavior modification to weight loss maintenance and transitioning. These lesson plans are the cornerstone of creating your New Lifestyle.

As part of the program, you are provided with an ongoing weekly lesson plan that includes everything from behavior modification to weight loss maintenance and transitioning. These lesson plans are the cornerstone of creating your New Lifestyle.

Absolutely! As you have probably already discovered, when you reach your goal weight, the real adventure truly begins. Regardless of the diet that you have followed, its always smart to keep shakes, bars, soups, and drinks close by as a way of ensuring your success and keeping yourself within your goal weight. And, because we offer a wide variety of flavors and exceptional product choices, we can ensure that your maintenance program remains interesting.

New Lifestyle Diet is a nutritionally complete weight loss program that contains a scientifically designed balance of protein, carbohydrates, and essential vitamins and minerals. Unlike fad diets that restrict a specific macronutrient, such as protein or carbohydrates, New Lifestyle Diet is nutritionally balanced — allowing for optimum weight loss results. One key component of the New Lifestyle products is the utilization of whey and casein protein. Since the amount of lean muscle a person has is the main determinant of their metabolic rate, utilizing whey and casein protein allows the body to maintain lean muscle, while still losing weight. As a result, as the body loses weight, it is able to maintain lean muscle mass, and also a higher metabolic rate throughout the diet. As a result of this, the body also maintains a higher metabolic rate after reaching its goal weight.

The following shakes are vegetarian: Chocolate Shake/Pudding, Vanilla Shake/Pudding , Strawberry Shake/Pudding, CocoMint Shake/Pudding Mocha Shake/Pudding, Tropical Blend Shake, Berry Blast, Strawberry Smoothie, tangy lemonade, and Berry Smoothie

The following puddings are vegaterian: Dark Chocolate Pudding, Lemon Pudding, Caramel Pudding, Toffee Creme Pudding, Chocolate Marshmallow Pudding, and Cheesecake Pudding.

The following bars and snacks are vegetarian: Butter Pecan Caramel Bar, Peanut Butter Bar with Chocolate, Peanut Butter Crisp Bar, Cinnamon Oatmeal Raisin Bar Cookie Dough Bar, Creamy Cookie Bar Butter Toffee Bar, Lemon Crisp Bar Crispy Cinnamon Bar, Crispy Fudge and Graham Cracker Bar, Crispy Peanut and Chocolate Bar, Crispy Cocoa Bar Snack Pretzels, Sour Cream & Onion Snack Bites, BBQ Snack Bites, and Chocolate Coconut Bars. Crispy Double Berry Bar

The following hot soups and cereals are vegetarian: Vegetarian Sloppy Joe, Apple 'n Cinnamon Oatmeal, Chik'n in Tomato Sauce, Tex Mex Veggie with Chicken, Cinnamon Crunch Cereal, Berries 'n Chocolate Crunch Cereal, Beefy Vegetable Pasta, and Cheesesteak Pasta.

For people with type 2 diabetes, the New Lifestyle Diet is a safe and effective way to lose weight, and as a result, improve glucose, insulin, hemoglobin A1c, and lipid levels. By starting the New Lifestyle Diet, you aren’t just allowing yourself to lose weight; you’re creating the new eating and exercise habits to live your life to its fullest.

The following shakes are kosher: Chocolate Pudding/Shake, Vanilla Pudding/Shake, Strawberry Pudding/Shake, Mocha Pudding/Shake, Chocolate Mint Pudding/Shake, and Island Fruit Smoothie

The following puddings are Kosher: Double Chocolate Pudding, Lemon Chiffon Pudding, Dulce de Leche Caramel Pudding, and the Cheesecake Pudding.

The following soups and cereals are Kosher: Vegetarian Chicken Fajita, Vegetarian Sloppy Joe, and the Oatmeal with Apples and Cinnamon.

The following bars are Kosher: Chocolate Chip Cookie Dough Bar, Peanut Butter Bar, Double Chocolate Bar, Chocolate Mint Bar, Oatmeal Cinnamon Raisin Bar, Lemon Crunch Bar, Peanut Butter Crunch Bar, Butter Pecan Bar Brownie Bar with Caramel, Toffee Bar, and the Cookies and Cream Bar.

The following snack items are Kosher: Crunchy Chedder Mix, Chocolate Mini-Crisp, Pretzels, Sour Cream and Crunchy O's, and BBQ Crunchy O's.

The following shakes contain no sources of Gluten: Chocolate Pudding/Shake, Chocolate Mint Pudding/Shake, Vanilla Pudding/Shake, Lemonade, Berry Blast, Mocha Pudding/Shake, Strawberry Pudding/Shake, Tropical Blend Shake,

The following puddings contain no sources of Gluten: Vanilla Creme Pudding, Double Chocolate Pudding, Lemon Chiffon Pudding, Caramel Pudding, Cheesecake Pudding, Toffee Creme Pudding, and the Chocolate Marshmallow Pudding.

The following hot drinks contain no sources of Gluten: Cappuccino, Creamy Hot Cocoa, Mint Hot Cocoa, and the Raspberry Hot Cocoa.

The following bars and snacks contain no sources of Gluten: Peanut Butter Bar with Chocolate, Chocolate Chip Cookie Dough Bar, Chocolate Mini Crisps, Crispy Double Berry Bar, Crispy Peanut Butter Bar, Choco Mint Bar, and the Cinn. Oatmeal Raisin Bar.

Yes. Some of our products contain peanuts. If you have a peanut allergy the best thing to do is look at the individual ingredients located on the different product pages.

Many people that are Lactose Intolerant enjoy our products. But, it all depends on the level of your condition. However, the following are our products that are lactose free: Vanilla Shake/Pudding, Strawberry Shake/Pudding, Berry Blast Drink, Tomato Soup, Vegetarian Sloppy Joe Vegetable Bean Soup (Minestrone), Apple 'n Cinnamon Oatmeal, Chik'n in Tomato Sauce, Tex Mex Veggie with Chicken, Snack Pretzels, Milk Chocolate Crunchies, Sour Cream & Onion Snack Bites, and BBQ Snack Bites.

The following are a list of our shakes, puddings, and snacks that are Aspartame free:

Berry Smoothie
Strawberry Smoothie
Berry Blast Drink
Berry Smoothie
Cheesecake Pudding
Caramel Pudding
Lemon Pudding
Toffee Creme Pudding
Chocolate Chip with Marshmallow Pudding
Berry Smoothie
Apple 'n Cinnamon Oatmeal
Berry Smoothie
Berries 'n Chocolate Crunch Cereal
Cinnamon Crunch Cereal
Sour Cream & Onion Snack Bites
BBQ Snack Bites
Pretzels
Milk Chocolate Crunchies
Butter Toffee Bar
Brownie with Caramel Bar
Butter Pecan Caramel Bar
Chocolate Coconut Bar
Cinnamon Oatmeal Raisin Bar
Cookie Dough Bar
Peanut Butter Crisp Bar
Crispy Double Berry Bar
Crispy Cinnamon Bar
Crispy Fudge & Graham Cracker Bar
Crispy Peanut and Chocolate Bar

When you make a purchase from the website, you are automatically sent an e-mail with sign-up instructions for your Free Gold Star Membership on the Liquid Diet Discussion Board (http://www.liquiddietdiscussion.com)

If you are already a member of the liquid diet discussion board (http://www.liquiddietdiscussion.com), your membership will automatically be upgraded or extended with each purchase that you make.

If you have replied to the e-mail that you were sent, you will be upgraded shortly. However, if you want to check on your status, simply contact us via the Contact Form and we'll double check that you have registered for a free membership and will immediately upgrade your account.

Yes, proceeds from the sale of New Lifestyle products go to supporting the Liquid Diet Discussion Board. As a result of your purchases, you're helping to ensure that an understanding and supportive liquid dieting community is always available to anyone that needs it. And, as a small thank you for your support, anyone that purchases a New Lifestyle Program automatically receives a 1 Year Gold Star Membership. Additionally, if you are already a Member and make one of the following purchases, you'll automatically receive additional time added to your membership.

All orders that are $200 or more are shipped for free. This means that depending on where you live, you'll have your order within 2-5 business days. However, if you are ordering individual items, you can choose whether you want the item shipped via UPS Ground, 3 Day Priority, 2nd Day Mail, or Overnight.

All orders received before 5:00pm (Pacific Time) are shipped the same day.

If you place a Cost Savings Order, or an order over $200, your shipping is free and you'll have your package within 2 -5 business days. However, if you would like your package sooner, you can always upgrade your shipping to UPS 3 Day Priority, 2nd Day Mail, or Overnight Delivery.

Yes. If you are receiving your package at a P.O Box, it will be sent via USPS 3 Day Priority Mail.

If you place an order over $200, your shipping is free and you'll have your package within 2 -5 business days. However, if you would like your package sooner, you can always upgrade your shipping to UPS 3 Day Priority, 2nd Day Mail, or Overnight Delivery.

If you place an order over $200, your shipping is free and you'll have your package within 2 -5 business days.

If you place a Cost Savings Order, or an order over $200, your shipping to Canada is free.

Here is an approximate cost on shipping to the UK.

2 Week New Lifestyle Programs: $57.
4 Week New Lifestyle Programs: $77.
8 Week New Lifestyle Programs: $110.

Here is an approximate cost on shipping to Australia.

2 Week New Lifestyle Programs: $67.
4 Week New Lifestyle Programs: $97.
8 Week New Lifestyle Programs: $144.

Yes, you absolutely can do this.

Unlike other diet programs, we respect your privacy and want to ensure that when you are working at creating a new lifestyle, it’s your choice as to when you want to share the news with your mailman and neighbors. As a result, all of our packages are shipped in plain boxes with no promotional labels. This way, your privacy is always ensured and you’ll have the power to choose whether you announce your New Lifestyle, or simply let your new body do the talking for you. Additionally, we pride ourselves in taking personal care with each order. In fact, when you receive your order, you’ll notice that everything has been carefully placed in your box with bubble wrap to ensure that nothing is damaged during the shipping process. You’ll also be pleased to see that each package is put together to represent a celebration of your New Lifestyle. So, when you open your box, we hope the presentation of your items brings a smile to your face.

We accept Visa and Mastercard.

Yes, you can pay with a check by mail. If you want to do this, please send a check and a note to the following address: New Lifestyle Diet, 1170 Burnett Ave, Suite S, Concord, CA 94520

If you have purchased an item that you don't enjoy, please let us know. We know that in order for you to be successful, its very important that you are looking forward to your next shake, soup, hot drink, pudding, or bar. We are happy to exchange items for you, but please adhere to the following exchange instructions:

• Only boxes that have been unopened will be accepted for exchange. Please do not return boxes missing items or they will not be exchanged.

• All boxes must be received in the same conditions as they were sold.

• Please use a shipping company that can provide you with a tracking number. This way, if for some reason you return is not received in a timely manner, we can successfully locate it.

• Your exchange must be within 30 days of your original purchase date. Any items received beyond this time, will not be processed.

When we receive your exchange, the cost of shipping your exchange will be processed to your credit card on file. Additionally, please include a note with that includes instructions of what you would like to exchange your items for and also include your name, address, and phone number where you would like them shipped.

We look forward to serving your needs. To process your exchange, please send your exchange requst and package to the following address:

New Lifestyle Diet
Attention: Exchange Dept.
1170 Burnett Ave, Suite S
Concord, CA 94520

We strive to make sure that every person is satisfied with their purchase. However, if for some reason you're unsatisfied and you would like a refund, we are happy to accomodate you. To allow you us to process your refund, please adhere to the following refund instructions:

• Only boxes that have been unopened will be accepted for refund. Please do not return boxes missing items or they will not be refunded.

• All boxes must be received in the same conditions as they were sold.

• Please use a shipping company that can provide you with a tracking number. This way, if for some reason your return is not received in a timely manner, we can successfully locate it.

• Your refund request must be received within 30 days of your original purchase date. Any items received beyond this time, will not be processed.

• Your refund will not include the cost of any free shipping that was originally provided to you.

When requesting your refund, please include a note with your package that includes your refund request and also your name, address, and phone number. We look forward to serving your needs. To process your refund, please send your refund request and package to the following address:

New Lifestyle Diet
Attention: Refund Dept.
1170 Burnett Ave, Suite S
Concord, CA 94520

When you order from New Lifestyle Diet, we want you to be 100% satisfied. As a result, we guarentee that if you order anything that you are not satisfied with that we'll refund your money on any unopened boxes with the first 30 days. In fact, your satisfaction is so important that if your purchase boxes of items that you don't like, that we'll also replace any unopened boxes within the first 30 days. We look forward to serving your needs and please know that we are always here to assist you.

All orders over $200 are shipped to Canada for free via UPS Ground. Additionally, please remember that you are responsible for any customs fees, taxes or tariffs that may be required from within Canada when your package arrives.

The following are the costs for shipping products to Australia via UPS International Express: 2 Week Plan - $67 | 4 Week Plan - $97 | 8 Week Plan - $144 | Please remember that you are also responsible for any customs fees, taxes and tariffs that might be charged from within your country. Additionally, during the checkout process, you'll be provided with your packages estimated delivery date and you'll also be sent your UPS International Express tracking number via e-mail.

The following are the costs for shipping products to UK via UPS International Express: 2 Week Plan - $57 | 4 Week Plan - $77 | 8 Week Plan - $110 | Please remember that you are also responsible for any customs fees, taxes and tariffs that might be charged from within your country. Additionally, during the checkout process, you'll be provided with your packages estimated delivery date and you'll also be sent your UPS International Express tracking number via e-mail.

To get an immediate follow-up to any of your questions, please simply fill out the contact form and we'll get back to you immediately. Or, send an e-mail directly to customerservice@newlifestylediet.com.