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Frequently Asked Questions about New Lifestyle Diet Program and Products

New Lifestyle Diet - Weightloss & Maintenance
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Frequently Asked Questions - Weight Loss and Diet Information

Weight Loss and Diet Information
What is your exchange policy on items that I don’t like? (back to top)
If you have purchased an item that you don't enjoy, please let us know. We know that in order for you to be successful, its very important that you are looking forward to your next shake, soup, hot drink, pudding, or bar. We are happy to exchange items for you, but please adhere to the following exchange instructions:

• Only boxes that have been unopened will be accepted for exchange. Please do not return boxes missing items or they will not be exchanged.

• All boxes must be received in the same conditions as they were sold.

• Please use a shipping company that can provide you with a tracking number. This way, if for some reason you return is not received in a timely manner, we can successfully locate it.

• Your exchange must be within 30 days of your original purchase date. Any items received beyond this time, will not be processed.

When we receive your exchange, the cost of shipping your exchange will be processed to your credit card on file. Additionally, please include a note with that includes instructions of what you would like to exchange your items for and also include your name, address, and phone number where you would like them shipped.

We look forward to serving your needs. To process your exchange, please send your exchange requst and package to the following address:

New Lifestyle Diet
Attention: Exchange Dept.
5060 Commercial Circle, Suite F
Concord, CA 94520
What is your refund policy? (back to top)
We strive to make sure that every person is satisfied with their purchase. However, if for some reason you're unsatisfied and you would like a refund, we are happy to accomodate you. To allow you us to process your refund, please adhere to the following refund instructions:

• Only boxes that have been unopened will be accepted for refund. Please do not return boxes missing items or they will not be refunded.

• All boxes must be received in the same conditions as they were sold.

• Please use a shipping company that can provide you with a tracking number. This way, if for some reason your return is not received in a timely manner, we can successfully locate it.

• Your refund request must be received within 30 days of your original purchase date. Any items received beyond this time, will not be processed.

• Your refund will not include the cost of any free shipping that was originally provided to you.

When requesting your refund, please include a note with your package that includes your refund request and also your name, address, and phone number. We look forward to serving your needs. To process your refund, please send your refund request and package to the following address:

New Lifestyle Diet
Attention: Refund Dept.
5060 Commercial Circle, Suite F
Concord, CA 94520
Do you provide a money back guarantee? (back to top)
When you order from New Lifestyle Diet, we want you to be 100% satisfied. As a result, we guarentee that if you order anything that you are not satisfied with that we'll refund your money on any unopened boxes with the first 30 days. In fact, your satisfaction is so important that if your purchase boxes of items that you don't like, that we'll also replace any unopened boxes within the first 30 days. We look forward to serving your needs and please know that we are always here to assist you.

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You’ll not only lose weight on the New Lifestyle Diet, but unlike other diets, you’ll learn to make lasting changes by learning how to keep the weight off for the rest of your life. By participating in our Women’s and Men’s program, you’ll be provided with lesson plans, where you’ll learn everything from creating good eating habits, meal preparation, impacts of exercise, how to identify your behaviors and how to create changes that last. And, to make sure that you don’t fall through the cracks, you’ll have access to our support team that you can call and email anytime. Simply stated, you’ll not only lose weight and reach your goal weight, but you’ll create a new lifestyle along the way. Remember, this isn’t just a diet; it’s the opportunity to create a new you and start living your life to the fullest.

New Lifestyle makes no claims that the weight loss results of our Testimonials are representative of all participants and that while a percentage of users experience dramatic weight loss in a short period of time, weight loss can't be guaranteed for all. The New Lifestyle Diet Plan is a high protein liquid diet program designed for men and women that includes great tasting and affordable meal replacement shakes, puddings, soups, hot drinks, and bars. Additionally, although all of our products are manufactured in the United States, the California Proposition 65 warning requires us to inform you that products used in our program may contain levels if lead that are above those permitted by Prop 65 and could cause birth defects or other reproductive harm.
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